"Your magazine software has been a godsend and a boon to my business. No technical issues from my salespeople, just a well put together program. And to top it off you are always tweaking it for the better. Without your online software system I and my office staff would be toiling many, many extra hours. Keep up the great work and thank you!"

-- Bob Doran, Publisher, Greater Philadelphia House & Home Magazine

Free Live Support (Phone and online)

All new customers receive three months free support

Rapid Support

Email

We are pleased to provide free email support to all customers. We've found putting the answers in writing is more efficient than phone support. Email support affords our clients a documented record they can refer to later or which may be forwarded to other users. When receiving an email that requires verbal clarification, we don't hesitate to call the client, no charge. Our goal is to quickly and efficiently answer questions allowing our customers to concentrate on their core business.  As our clients will attest, we're committed to providing not only a superior solution but to providing excellent support.

Encouraging the use of Email Support also helps us efficiently use our support resources and keep costs down which in turn we pass along to our clients with our extremely competitive rates.

Phone Us - We Are Here

With the simplicity of the product and all the other forms of support on offer, we rarely hear the phone ring.  But when it does, we are ready and will have the answer you need.

Live Online Chat

Using our online chat service, help is just a few clicks away.  Just look to the bottom left hand corner of your screen and click “Online Help” to receive immediate assistance.

Community Forums

We have created a community forum where you can ask your questions or look up questions that have already been answered.  Here P2P Sequel users and our support staff help each other with discussions on new features and how to best handle day-to-day tasks.  The forum is new and free for all our clients.

If your question is not answered in our documentation or training videos, the call is on us. And if you’re reporting a bug or suggesting a new feature or report, there’ll be no charge. We encourage feedback from our customers.

Training Videos

We have many training videos covering all aspects of using the Sequel system.  With a training video you can see exactly how to do something.

Context Senstive Help

On any  web page in P2P software you can click “Help/Current Page” and get a list of common questions and answers for the current page.

Printed Documentaion

If you’d like to read a manual we have a series of printable PDF manuals that cover all aspects of the P2P Software. You can print them or view and search them on your screen.